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Owner Alliance

Privacy Policy

This policy explains the information Owner Alliance may collect, how it may be used, and which providers may process it.

Last updated: October 9, 2026

1. Information users provide

Owner Alliance may collect information you choose to provide while using public pages, address lookup, account flows, document workflows, assistant previews, and support forms.

  • Name, email address, property role, association or resort details, and contact preferences
  • Facts you type into forms, messages, questions, uploads, notes, or support requests
  • Information needed to provide educational support, member access, and account communication

2. Property addresses

Property addresses may be used to normalize owner searches, identify likely condo, HOA, co-op, townhome, or timeshare communities, and prepare document-readiness checklists.

  • Address, unit, parcel, community, resort, interval, or association details where provided
  • Search terms and selected suggestions used to route the address-check experience
  • Illustrative or preview results may be shown when verified source data is not available; those results are labeled and should not be treated as official records

3. Address autocomplete and Mapbox-related data

Address autocomplete may use Mapbox or another location provider to return suggestions and normalize an address.

  • Typed address queries may be sent to the autocomplete provider to retrieve suggestions
  • Address suggestions may be unavailable when the location provider is unavailable or not enabled
  • Provider processing is governed by the provider's terms and privacy practices

4. Uploaded documents

Uploaded documents are owner-provided content and may include declarations, bylaws, rules, amendments, budgets, notices, minutes, correspondence, insurance records, inspection materials, and timeshare documents.

  • Do not upload unnecessary sensitive information, unrelated personal data, or documents you are not authorized to provide
  • Some preview screens use clearly labeled illustrative sample information rather than records about your property
  • When document processing is enabled, documents may be stored, OCR-processed, indexed, classified, summarized, and retrieved to provide the service

5. Account information

Owner Alliance uses Clerk for sign-in, account creation, and session management. Account features may collect identifiers needed to maintain secure member access.

  • Name, email address, authentication identifiers, session state, and account settings
  • Preview screens may use illustrative information and are labeled when they do not represent your account
  • Account information may be used to provide access, security, support, and service notices

6. Membership and billing information

Owner Alliance shows the current annual price before payment. Stripe processes Checkout and billing portal sessions when enabled.

  • Stripe-hosted pages collect payment details during paid Checkout
  • Owner Alliance should avoid storing raw card details directly
  • Membership status, renewal state, invoices, and support records may be retained as needed

7. Questions asked to the assistant

Questions submitted to assistant-like experiences may be processed to provide document-based educational support, show sources, and help prepare better questions.

  • Prompts, context, selected property, document references, and answer feedback may be used
  • AI service providers may process prompts, selected context, and relevant document excerpts to support assistant workflows
  • Assistant outputs are educational support only and not legal advice

8. Generated communications

Generated letters, emails, and templates may be saved or processed to help owners communicate clearly with boards, managers, resorts, or professionals.

  • Drafts should be reviewed, edited, and verified before sending
  • Owner Alliance may use an email delivery provider such as Resend when email delivery is enabled
  • Generated communications should not include facts the user has not verified

9. Email preferences

Email preferences may be used to manage transactional notices, product updates, membership messages, and unsubscribe choices.

  • Resend may process transactional, product, or preference-managed email where enabled
  • Users should be able to opt out of non-essential marketing emails
  • Some account or service notices may still be sent as needed to provide the service

10. Device, log, and analytics information

The service may collect device, browser, log, and analytics information to operate, secure, improve, and monitor Owner Alliance.

  • IP address, browser type, device type, pages viewed, timestamps, referral URLs, and error logs
  • Cloudflare may process hosting, security, performance, and infrastructure information
  • Optional Google Analytics 4 runs on selected public pages only after you allow analytics; it receives page paths without URL parameters and limited interaction categories, and you can change your choice using Analytics settings
  • Declining Google Analytics does not disable essential hosting or security processing

11. How information may be used

Information may be used as needed to provide the service, improve product quality, maintain safety, communicate with users, and support document and assistant workflows.

  • Operate address lookup, account access, document organization, assistant experiences, and communications
  • Provide support, diagnose errors, maintain security, and prevent misuse
  • Improve document ingestion, indexing, monitoring, and AI-assisted workflows

12. How documents may be processed

When document features are enabled, Owner Alliance may ingest, store, OCR, classify, index, retrieve, and monitor documents to support the requested workflow.

  • Processing may use cloud infrastructure and third-party AI or document services
  • Processing may create derived text, metadata, summaries, source links, and readiness labels
  • Illustrative examples and sample workspaces are labeled and do not represent records about your property

13. Third-party providers

Owner Alliance may use third-party providers to operate the service. Provider use may change as service features and integrations evolve.

  • Clerk for authentication; Mapbox for address autocomplete; Resend for email
  • Stripe for billing where enabled; Cloudflare for hosting, security, and infrastructure
  • Cloud, AI, and document-processing providers used to operate document and assistant workflows

14. Data retention

Information may be retained for as long as needed to provide the service, comply with obligations, maintain security, resolve disputes, and improve reliable operations.

  • Retention periods may vary by account, billing, document, support, security, and log category
  • Deletion requests may require verification and may be subject to legal, security, or operational limits
  • Illustrative sample records do not represent actual production storage or retention behavior

15. User choices

Users may have choices about account information, email preferences, uploaded documents, and whether to use optional workflows.

  • Review information before submitting it and avoid unnecessary sensitive information
  • Use unsubscribe or preference controls where available
  • Contact Owner Alliance to ask about account, document, or privacy choices

16. Security

Owner Alliance aims to use reasonable administrative, technical, and organizational safeguards appropriate for the service stage and information involved.

  • No website, provider, or backend service can guarantee absolute security
  • Owner Alliance uses access controls and monitoring appropriate to the services that are enabled
  • Users should protect account credentials and upload only documents they intend to use with the service

17. Children's privacy

The service is intended for adult homeowners and is not directed to children under 13. Owner Alliance does not knowingly seek information from children.

  • If child information is submitted unintentionally, contact Owner Alliance for review
  • Do not submit children's personal information unless it is necessary and appropriate for the service context

18. International users

Owner Alliance is designed for United States homeowner association, condo, co-op, townhome, and timeshare contexts. Users outside the United States may have information processed in the United States.

  • Privacy rights and provider practices may vary by location
  • International users should consider whether the service fits their jurisdiction and documents

19. Changes to this policy

Owner Alliance may update this policy when its services, data practices, or provider integrations change.

  • The Last updated line reflects the current version of this policy
  • Material changes may be communicated through the website, account notices, or email where appropriate

20. Contact Owner Alliance

For privacy questions or requests, email privacy@owneralliance.org or use our contact page.

  • Privacy inquiries: privacy@owneralliance.org
  • Do not send unnecessary sensitive documents by email unless specifically requested through a secure workflow

Educational support only. Owner Alliance is not a law firm and does not provide legal advice. Information provided is for educational purposes only and does not create an attorney-client relationship.

Legal Disclaimer

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